Last updated: October 2026

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1. Who I am

Mouldhaus is a trading name of Kirsten Graham, a sole trader.

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For the purposes of UK data-protection law, I am the controller of your personal information.

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Business correspondence address:
Office 21428
182–184 High Street North
East Ham
London
E6 2JA

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Email: kirsty@mouldhaus.com

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2. Information I collect

I may collect and use the following personal information:

• Your name, email address, telephone number and delivery address.

• Order, payment and delivery information.

• Details you provide when making an enquiry, requesting a custom mould or contacting me.

• Information connected with STL downloads, including your order and download-access records.

• Newsletter preferences and records of your marketing consent.

• Communications between us, including emails, website forms and messages sent through social-media platforms.

• Technical information collected through the website, such as IP address, browser, device information and cookie preferences.

• Details you provide when making an international order enquiry, including your country, postcode or ZIP code, the products you are interested in and any information you include in your enquiry.

• Where an international order proceeds, information required for international delivery and customs processing, including your full delivery address, telephone number, email address and information relating to the contents and value of your order

I do not receive or store your full payment-card details. Payments are processed securely by Square and PayPal

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3. How I use your information

I use your information to:

• Process and fulfil orders, provide digital downloads and arrange delivery.

• Contact you about an order, enquiry, custom request, return or refund.

• Keep appropriate business, tax and accounting records.

• Prevent fraud, misuse and unauthorised access to digital products.

• Maintain, improve and secure the website, products and customer experience.

• Send newsletter emails about new mould releases, product drops and related Mouldhaus news, where you have chosen to receive them.

• Meet legal and regulatory obligations.

• Prepare international shipping quotes and complete shipping, customs and import documentation where required.

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4. Lawful bases for using your information

I use your information on the following legal bases:

• Contract: where it is necessary to process an order, provide a download, respond to a custom request or take steps at your request before you buy.

• Legal obligation: where I need to keep records for tax, accounting or other legal requirements.

• Legitimate interests: to run and protect Mouldhaus, respond to enquiries, prevent fraud, maintain website security and improve products and services. I only use this basis where your rights and interests do not override mine.

• Consent: for newsletter marketing and non-essential cookies. You may withdraw your consent at any time.

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5. Newsletter marketing

Where you choose to join the Mouldhaus newsletter, I will use your name and email address to send updates about new moulds, product releases and Mouldhaus news.

I will not send marketing emails unless you have opted in. You can unsubscribe at any time using the unsubscribe link in an email or by contacting me at kirsty@mouldhaus.com.

Where you unsubscribe, I may retain limited information on a suppression list so that I can make sure you do not receive further marketing emails.

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6. Who I share information with

I share personal information only where necessary to operate the business, fulfil an order or comply with the law. This may include:

• Wix, which hosts and operates the website, shop, forms and relevant website features.

• Square, which processes payments and may support transaction management.

• Royal Mail or another courier or postal service used for your order, including relevant international postal operators, customs authorities and other organisations involved in international delivery or customs processing where necessary to deliver your order.

• Email, newsletter and website-service providers used to communicate with you and manage opted-in marketing.

• Professional advisers, insurers, regulators or authorities, where reasonably necessary or legally required.

These providers receive only the information necessary for their role. I do not sell your personal information.

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7. International transfers

Some providers I use, including website, payment and email-service providers, may process personal information outside the UK.

Where this happens, I will use providers that apply appropriate safeguards for international transfers of personal information, as required by UK data-protection law.

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8. How long I keep information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Order, payment and accounting records: normally for six years after the relevant transaction or tax period.

• Customer-service messages and enquiries: normally for up to 24 months after the last contact, unless they relate to an order or legal issue.

• Newsletter information: until you unsubscribe or ask me to remove it.

• Suppression-list information: for as long as needed to respect your request not to receive marketing.

• Website and cookie information: according to the relevant cookie or service-provider settings.

I may keep information for longer where necessary to establish, exercise or defend legal claims, resolve a dispute, prevent fraud or comply with a legal obligation.

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9. Cookies

The Mouldhaus website uses cookies and similar technologies. Some are necessary for the website, shopping basket, checkout, security and other core functions to work.

Where required, I will ask for your consent before placing non-essential cookies, such as analytics or marketing cookies. You can manage your preferences through the cookie banner or your browser settings.

Blocking some cookies may affect how the website works.

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10. Your rights

Depending on the circumstances, you have rights to:

• Ask for access to the personal information I hold about you.

• Ask me to correct inaccurate information.

• Ask me to erase your information.

• Ask me to restrict how I use your information.

• Object to processing based on legitimate interests.

• Object at any time to direct marketing.

• Ask for a portable copy of information you have provided where applicable.

• Withdraw consent at any time where I rely on consent.

To use any of these rights, contact me at kirsty@mouldhaus.com. I may need to confirm your identity before acting on a request.

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11. Complaints

Please contact me first where you have a concern about how I use your personal information, and I will do my best to resolve it.

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12. Changes to this policy

I may update this Privacy Policy from time to time to reflect changes to the website, services, legal requirements or how I handle personal information. The latest version will always be available on the Mouldhaus website.